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Privacy Policy

Last updated: February 24, 2026

RE Reels ("we", "our", or "us") operates re-reels.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service.

Information We Collect

We collect the following information when you place an order:

• Contact Information: Email address and phone number (optional)
• Property Information: Property address for reel creation
• Photos: Property photos you upload for reel generation
• Payment Information: Processed securely through Stripe (we do not store credit card details)

How We Use Your Information

We use the collected information to:

• Create and deliver your property reels
• Process payments
• Send order confirmations and delivery notifications
• Respond to your questions and support requests
• Improve our service

Data Storage and Security

Your data is stored securely using:

• Firebase Firestore: For order information
• Cloudinary: For photo storage
• Stripe: For payment processing

We implement industry-standard security measures to protect your personal information.

AI-Generated Content

The video reels we create use AI-generated characters and voiceovers. By using our service, you acknowledge that:

• Characters in reels are AI-generated and not real people
• You have the right to use the property photos you upload
• You will use the reels in compliance with platform guidelines (TikTok, Instagram, etc.)

Third-Party Services

We use third-party services to operate our business:

• Stripe: Payment processing (Privacy Policy)
• Cloudinary: Image hosting (Privacy Policy)
• Firebase: Database and hosting (Privacy Policy)

Data Retention

We retain your order information and property photos for:

• 30 days: For reorder convenience and support
• After 30 days: Photos are deleted unless you request longer storage

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

To exercise these rights, email us at hello@re-reels.com

Cookies

We do not currently use cookies on our website. If this changes, we will update this policy.

Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this privacy policy, contact us at:

hello@re-reels.com